good night, this is the report generated by the system regarding the reference problem, could you please help me?
Origen
Prepar3D exe
Resumen
Dejó de funcionar
Fecha
1/08/2020 6:06 p. m.
Estado
Informe enviado
Descripción
Ruta de acceso de la aplicación con errores: D:\Prepar3D v4\Prepar3D.exe
Firma del problema
Nombre de evento de problema: APPCRASH
Nombre de la aplicación: Prepar3D.exe
Versión de la aplicación: 4.5.12.30293
Marca de tiempo de la aplicación: 5cd47aad
Nombre del módulo con errores: g3d.dll
Versión del módulo con errores: 4.5.12.30293
Marca de tiempo del módulo con errores: 5cd47a3d
Código de excepción: c0000005
Desplazamiento de excepción: 000000000000d7b7
Versión del sistema operativo: 10.0.18363.2.0.0.256.49
I tried to fix the problem by repairing the program and it did not work.
Also try fixed from
"Delete Generated Files"
without obtaining a solution
I would very much appreciate your help
please if possible also answer
gonzalezmario78@gmail.com
Id. de configuración regional: 9226
Información adicional 1: 00db
Información adicional 2: 00db3835b19da217602ffe64292708e9
Información adicional 3: 8753
Información adicional 4: 875349e6c6a73c82867366e33a587c20
Información adicional sobre el problema
Identificador de depósito: 5682f960acf9b3934d779ee91c5d3555 (2123340473368917333)
unplanned arrest
Re: unplanned arrest
Mario,
You have something, probably an add-on, that is doing something it should not.
This code:
Código de excepción: c0000005
means that someone - probably this add-on - is trying to write to an area of memory that it has no rights to write to.
Also I would urge you to upgrade to v. 4.5 HF3 - you only need to uninstall your present client and then install the HF3 client.
Jorgen
You have something, probably an add-on, that is doing something it should not.
This code:
Código de excepción: c0000005
means that someone - probably this add-on - is trying to write to an area of memory that it has no rights to write to.
Also I would urge you to upgrade to v. 4.5 HF3 - you only need to uninstall your present client and then install the HF3 client.
Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.
All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.