Ok,
In the General Debugging Steps, step 7 includes this:
Finally, include the following information in your report:
Prepar3D version
Operating system
All add-ons installed (applications, scenery, vehicles, etc.)
Hardware (graphics card, CPU, RAM, displays, etc.)
Changes made to your system – overclocking, graphics accelerators (NVIDIA Inspector), debuggers
Changes to Prepar3D's settings or configuration files
Crash logs or error messages