Please, please help - no answer

[jamessburgess]

Good afternoon
I have an issue with my licence and have described the issue in two separate emails both to the licensing address and the enquiries address but alas I have had no response. Both mails date back more than seven days.

Can someone reach out to me please?

Thanks

James

[Kayla Dillon]

Hello,

We aren't able to find any emails in our inbox from you.

Did you receive any email confirming that your email had been received?

Please double check your spelling. The address for licensing is licensing@prepar3d.com

Regards,
Kayla

[jamessburgess]

Kayla,

I will send the email again to the address you provided in your post.
licensing@prepar3d.com

Thank you
James

[jamessburgess]

Automated response received:


Hello,



Thank you for contacting the Prepar3D licensing team. We have received your request for licensing support and our team will respond back to you within two business days. (Business days do not include weekends or observed holidays.)





Many download and activation problems are addressed on our FAQs page: http://prepar3d.com/frequently-asked-questions/



We’re privileged to have you with us – thanks for being part of the Prepar3D community!

The Prepar3D Team



Frequently Asked Questions: http://www.prepar3d.com/frequently-asked-questions/

Prepar3D Support Forum: http://www.prepar3d.com/forum/



[THIS IS AN AUTOMATIC RESPONSE]

[Kayla Dillon]

Hello,

I can confirm we have received your email. Your request will be addressed ASAP.

Thanks,
Kayla

[ergenekon1969]

I have the same issue ,

I sent an email to licencing@prepar3d.com on 19 December 2020 and did not get any response yet.

I really dont understand tihs attitude .

Adding here too about inquries ,

Best Regards ,

"Dear sir ,

I changed my pc cpu and hard drive and then wanted to install Prepar 3d again ,but ı guess download sequence has been limited by the system.

My orders details are shown below ,

Kindly asking to release again ,

Order Information:
ERGENEKON KUCUK
YESILKENT MAH.AVCILAR
ISTANBUL,
TURKEY Terms: Visa/Mastercard
Card Numberxxxxx
Expiration: xxxxx
Auth Code: xxxxx

Description Quantity Unit Price Extended Price
Prepar3D v4 Academic License 1 $59.95 $59.95
License ID: xxxxxxxx
License Activation Password: xxxxxxxxx
The application will ask for a License ID and Password to enable it. Use the values

https://ibb.co/ZBF4Vq7 (picture of warning)

[Martyson]

@ ergenekon1969 ,

On the 19th, did you get an Automated e-mail response ?

[ergenekon1969]

Hi again ;

No; I did not get any response automated or other type of email.

Also I sent an e mail to enquiries@prepar3d.com and than I got automated response as follows but they also forwarding the issue licencing again :)

[Martyson]

Hi again ;

No; I did not get any response automated or other type of email.

Also I sent an e mail to enquiries@prepar3d.com and than I got automated response as follows but they also forwarding the issue licencing again :)

In a previous post by Kayla.
Did you read it?
Is that where you sent your e-mail to on the 19?
If so, you should have gotten an Automated e-mail response sent to you on the 19th.

See here :
https://www.prepar3d.com/contact/

[ergenekon1969]

Hi ;
I did ,

Here it is automated message (just for info) is not giving any details about the problem .

I think in states holiday is still going on thats why they dont able to see it or what ever .. :(

--------------------------------------------------------------------------------------------------------------



THIS IS AN AUTOMATIC RESPONSE]

Hello,

Thank you for contacting the Lockheed Martin Prepar3D team. We have received your message. All general business enquiries will be responded to within two business days. (Business days do not include weekends or observed holidays.)

For technical support questions, please visit our FAQs page: http://www.prepar3d.com/frequently-asked-questions/

If your question is not answered in the FAQs, please visit our Support Forum: http://www.prepar3d.com/forum/

The forum can be searched. If your question is not found, please create a new post. A member of our technical team will respond to your forum post as soon as possible.

For any licensing issues please contact licensing@prepar3d.com directly.

We’re privileged to have you with us – thanks for being part of the Prepar3D community!
The Prepar3D Team

Frequently Asked Questions: http://www.prepar3d.com/frequently-asked-questions/
Prepar3D Support Forum: http://www.prepar3d.com/forum/

[Martyson]

@ ergenekon1969 ,

In your initial previous post you said :
"No; I did not get any response automated or other type of email."

But you actually did get the automated reply.
That is good.
The automated reply will not include a fix to your problem.

[ergenekon1969]

@ Martyson ,

I just want to say "did not get any automated or normal mail/responce from licensing@prepar3d.com which is responsible department for kind of issue's "

As said then I contacted with enquiries@prepar3d.com and I got automated email which is meanless and does not helping my issue.

By the why Im stucked more than 10 days and hoping to rescue ...

I think ım so clear than my previous mails.

Thank you .

[Martyson]

@ Martyson ,

I just want to say "did not get any automated or normal mail/responce from licensing@prepar3d.com which is responsible department for kind of issue's "

As said then I contacted with enquiries@prepar3d.com and I got automated email which is meanless and does not helping my issue.

By the why Im stucked more than 10 days and hoping to rescue ...

I think ım so clear than my previous mails.

Thank you .

@ ergenekon1969 ,

The LM Staff will be able to look at all the e-mail you sent and verify what exactly went wrong.


An example is in Kayla's first post in this topic:
"We aren't able to find any emails in our inbox from you.

Did you receive any email confirming that your email had been received?

Please double check your spelling. The address for licensing is licensing@prepar3d.com"

[ergenekon1969]

I think you miss understood ,

Above Kayla'a answer is not related with me it was posted for previous same licencing problem's of @jamessburgess.

I have the same issue , sent excatly correct spelling email adress sent another department mail adress too .

Also Im writing here too except your advice no one ...

Well done .

Best regards ,

[Martyson]

I think you miss understood ,

Above Kayla'a answer is not related with me it was posted for previous same licencing problem's of @jamessburgess.

I have the same issue , sent excatly correct spelling email adress sent another department mail adress too .

Also Im writing here too except your advice no one ...

Well done .

Best regards ,

@ ergenekon1969 ,

Yes, I mentioned that was just an example.

Question.
Do you know how to avoid this licensing problem in the future?