P3D V4.5 HF2 - crash / ucrtbase.dll

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
HB-JNA
Posts: 31
Joined: Sat Sep 24, 2016 6:35 pm

P3D V4.5 HF2 - crash / ucrtbase.dll

Postby HB-JNA » Wed Mar 25, 2020 10:54 am

Dear all

Hope you are still healthy during this horriable time..
Since one or two weeks my simulator has been started to crash and get following error messages:

Crash - 25.03.2020
Startzeit der fehlerhaften Anwendung: 0x01d6027aa24b93f9
Pfad der fehlerhaften Anwendung: D:\Lockeed Martin\Prepar3D v4\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll
Berichtskennung: a0410a0b-4db4-4ff8-b3a7-2749f1f990d4

Crash - 21.03.2020
Startzeit der fehlerhaften Anwendung: 0x01d5ff1849bf0a76
Pfad der fehlerhaften Anwendung: D:\Lockeed Martin\Prepar3D v4\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: 79de5a79-00b2-4949-accc-f07be75ec6de

Crash - 20.03.2020
Startzeit der fehlerhaften Anwendung: 0x01d5fe9327310beb
Pfad der fehlerhaften Anwendung: D:\Lockeed Martin\Prepar3D v4\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: c1852288-080a-43d0-8222-e13c6a955a2d

Crash - 18.03.2020
Startzeit der fehlerhaften Anwendung: 0x01d5fd3d1bc3b640
Pfad der fehlerhaften Anwendung: D:\Lockeed Martin\Prepar3D v4\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: fb78f560-b505-4942-a869-5e98b5c15776

Crash-16.03.2020
Startzeit der fehlerhaften Anwendung: 0x01d5fb8b7a981604
Pfad der fehlerhaften Anwendung: D:\Lockeed Martin\Prepar3D v4\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichtskennung: 5fccfeb7-005f-4ca1-bf81-c33ed5be0d36

the crashes are coming most from the ntdll.dll file however todays crash was ucrtbase.dll.

Does anybody have an idea and can help me to solve crashes?
thanks
brgds
Massimo

JorgenSA
Posts: 1418
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: P3D V4.5 HF2 - crash / ucrtbase.dll

Postby JorgenSA » Wed Mar 25, 2020 1:25 pm

Massimo, you need to google two strings:

ntdll.dll error

and

ucrtbase.dll error

and then look through the possible fixes to solve the problem.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Thrustmaster HOTAS-X, Windows 10 Home

HB-JNA
Posts: 31
Joined: Sat Sep 24, 2016 6:35 pm

Re: P3D V4.5 HF2 - crash / ucrtbase.dll

Postby HB-JNA » Mon Apr 06, 2020 4:23 pm

Hi Jorgen

thanks, I have tried but couldn't solve the problem, my sim crashed again with the ntdll.dll.

Don't know what I can do..

JorgenSA
Posts: 1418
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: P3D V4.5 HF2 - crash / ucrtbase.dll

Postby JorgenSA » Mon Apr 06, 2020 4:42 pm

Actually, we had a user who did a thorough virus scan, removed several viruses in the process, and then he was OK.

I cannot, of course, promise that will help you, but start there.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Thrustmaster HOTAS-X, Windows 10 Home

JorgenSA
Posts: 1418
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: P3D V4.5 HF2 - crash / ucrtbase.dll

Postby JorgenSA » Mon Apr 06, 2020 5:15 pm

If a virus scan does not take care of the issue, then take a look at this:

https://www.thewindowsclub.com/fix-ntdl ... on-windows

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Thrustmaster HOTAS-X, Windows 10 Home


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