Ntdl.dll error

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
karine24
Posts: 38
Joined: Thu May 23, 2019 4:20 pm

Ntdl.dll error

Postby karine24 » Thu Mar 19, 2020 7:53 am

Hi
I ve regulary a crash of P3D 4.5.13.32097 with this message :

Nom de l’application défaillante Prepar3D.exe, version : 4.5.13.32097, horodatage : 0x5d8abf93
Nom du module défaillant : ntdll.dll, version : 10.0.18362.657, horodatage : 0x64d10ee0
Code d’exception : 0xc0000374
Décalage d’erreur : 0x00000000000f92a9
ID du processus défaillant : 0x48c8
Heure de début de l’application défaillante : 0x01d5fdb75ff944f2
Chemin d’accès de l’application défaillante : D:\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\ntdll.dll
ID de rapport : f6fd7403-716a-45e1-b2fb-b61db277107c
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

I ve done :
Verify update driver.
Delete the differents folder to reinitaialize P3D
Delete the file config.cfg and delete the folder Shaders
Verify update Windows 10 pro and advanced.
And finaly restore health windows on line (cmd)

But it's continue to have crash...

I dont know what could i do more !
Have you a idea or someting else to do ?

Thanks you
Windows 10. I7 8700K 24g ram GTX1080 TI

JorgenSA
Posts: 1471
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: Ntdl.dll error

Postby JorgenSA » Thu Mar 19, 2020 8:10 am

Google the error... this is a Windows error, and you'll find many possible causes and solutions when you google something like:

windows 10 ntdll.dll error

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Thrustmaster HOTAS-X, Windows 10 Home

karine24
Posts: 38
Joined: Thu May 23, 2019 4:20 pm

Re: Ntdl.dll error

Postby karine24 » Thu Mar 19, 2020 8:16 am

lol,

Ive posted on the forum support microsoft, this error.
He said me restore health 'cmd) and post this subject on the developper's forum (p3d4)...

But thanks you for response.
Windows 10. I7 8700K 24g ram GTX1080 TI

Martyson
Posts: 8324
Joined: Sun Mar 25, 2012 11:08 am

Re: Ntdl.dll error

Postby Martyson » Thu Mar 19, 2020 8:19 am

@karine24

What are you doing / flying when you get the error?
Best Regards,
Vaughan Martell (KDTW)

karine24
Posts: 38
Joined: Thu May 23, 2019 4:20 pm

Re: Ntdl.dll error

Postby karine24 » Thu Mar 19, 2020 8:27 am

Hi,

Yes when im flying (in cruise for example) P3D crash whitout reasons apparently.
The last it was during the cruise, i ve touched nothing...
Windows 10. I7 8700K 24g ram GTX1080 TI

Martyson
Posts: 8324
Joined: Sun Mar 25, 2012 11:08 am

Re: Ntdl.dll error

Postby Martyson » Thu Mar 19, 2020 8:28 am

Hi,

Yes when im flying (in cruise for example) P3D crash whitout reasons apparently.
The last it was during the cruise, i ve touched nothing...
Which aircraft?
Best Regards,
Vaughan Martell (KDTW)

karine24
Posts: 38
Joined: Thu May 23, 2019 4:20 pm

Re: Ntdl.dll error

Postby karine24 » Thu Mar 19, 2020 8:29 am

FS labs, but pmdg too
Windows 10. I7 8700K 24g ram GTX1080 TI

Martyson
Posts: 8324
Joined: Sun Mar 25, 2012 11:08 am

Re: Ntdl.dll error

Postby Martyson » Thu Mar 19, 2020 8:32 am

FS labs, but pmdg too
Are you using a weather program?
Best Regards,
Vaughan Martell (KDTW)

karine24
Posts: 38
Joined: Thu May 23, 2019 4:20 pm

Re: Ntdl.dll error

Postby karine24 » Thu Mar 19, 2020 8:32 am

Yes i m using Active Sky and ASCA update
Windows 10. I7 8700K 24g ram GTX1080 TI

Martyson
Posts: 8324
Joined: Sun Mar 25, 2012 11:08 am

Re: Ntdl.dll error

Postby Martyson » Thu Mar 19, 2020 8:34 am

Yes i m using Active Sky and ASCA update
How long have you been using P3D?

When did the crashes start, how long ago?
Best Regards,
Vaughan Martell (KDTW)

karine24
Posts: 38
Joined: Thu May 23, 2019 4:20 pm

Re: Ntdl.dll error

Postby karine24 » Thu Mar 19, 2020 8:39 am

I am using P3D since september 2018.

Ive not chronometed each time but the last time the crash after 45 minutes approxametly
Last edited by karine24 on Thu Mar 19, 2020 8:40 am, edited 1 time in total.
Windows 10. I7 8700K 24g ram GTX1080 TI

Martyson
Posts: 8324
Joined: Sun Mar 25, 2012 11:08 am

Re: Ntdl.dll error

Postby Martyson » Thu Mar 19, 2020 8:40 am

I am using P3D since september 2019.

Ive not chronometed each time but the last time the crash after 45 minutes approxametly
Have you had several crashes in the last week or so?
Best Regards,
Vaughan Martell (KDTW)

karine24
Posts: 38
Joined: Thu May 23, 2019 4:20 pm

Re: Ntdl.dll error

Postby karine24 » Thu Mar 19, 2020 8:41 am

yes 2 or 3 by week approximately with ntdl error
Windows 10. I7 8700K 24g ram GTX1080 TI

Martyson
Posts: 8324
Joined: Sun Mar 25, 2012 11:08 am

Re: Ntdl.dll error

Postby Martyson » Thu Mar 19, 2020 8:44 am

yes 2 or 3 by week approximately with ntdl error
Do you know how to look in the Windows Event Viewer to look back for errors since one week ago?

If so, are all errors for the past week Ntdll errors?
Best Regards,
Vaughan Martell (KDTW)

karine24
Posts: 38
Joined: Thu May 23, 2019 4:20 pm

Re: Ntdl.dll error

Postby karine24 » Thu Mar 19, 2020 8:53 am

Yes i know it's like i know that come from ndtl.dll.

But i can't go more one week because i delete regulary the events (each day...)to follow the events easier.

But i could try during one week (without delete)...
Windows 10. I7 8700K 24g ram GTX1080 TI


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