Yes I know , The fact is simple , ı tottally upgrade my pc and of course all registry has been changed or erased on that time you should contacted with prepar 3d via email and ask them renew your installation squence. Of course if you have a legal copy or user and ım the one of them for sure.. Thats...

I think you miss understood , Above Kayla'a answer is not related with me it was posted for previous same licencing problem's of @jamessburgess. I have the same issue , sent excatly correct spelling email adress sent another department mail adress too . Also Im writing here too except your advice no...

@ Martyson , I just want to say "did not get any automated or normal mail/responce from licensing@prepar3d.com which is responsible department for kind of issue's " As said then I contacted with enquiries@prepar3d.com and I got automated email which is meanless and does not helping my issu...

Hi ; I did , Here it is automated message (just for info) is not giving any details about the problem . I think in states holiday is still going on thats why they dont able to see it or what ever .. :( --------------------------------------------------------------------------------------------------...

Hi again ;

No; I did not get any response automated or other type of email.

Also I sent an e mail to enquiries@prepar3d.com and than I got automated response as follows but they also forwarding the issue licencing again :)

I have the same issue , I sent an email to licencing@prepar3d.com on 19 December 2020 and did not get any response yet. I really dont understand tihs attitude . Adding here too about inquries , Best Regards , "Dear sir , I changed my pc cpu and hard drive and then wanted to install Prepar 3d ag...